As the exclusive distributor in Canada and offical partner for the United States from the German manufacturer "Herrnhuter Sterne" we are proud to serve THE ORIGINAL STAR in Canada and the United States. MyBrilliantStar holds strong contact to the star manufacturer in Herrnhut/Germany and the Incense factory from Neudorf/Germany to develop new business ideas.
Shipping and Returns
We ship via Canada Post, so shipping charges will depend on the size, weight and destination of your package. All shipments are trackable. Should you wish to have your order sent by another method, please advise us via email (service@myBrilliantStar.com) and we do our best to assist you. We will provide a shipping quote. In-stock items will ship within 1-2 business days (Monday-Friday excepting Holidays) from receipt of order. Please note that the delivery times may vary depending on the location of the recipient.For more information please look at http://mybrilliantstar.com/pages/shipping-returns
We take pride in selling only the highest quality products. If you are unhappy for any reasons please contact us so we can resolve this in partnership with you. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can offer you a refund or exchange. Please note, any and all returns or exchanges must be confirmed by us (we provide a return label) and must be postmarked within 14 days of package receipt for returns. All sales become final after 14 days of receipt of your order. For more information please look at http://mybrilliantstar.com/pages/return-policy